I've spent the last 3 years transforming and transplanting everything I learned from 15 years in the original interactive medium, live theater, to the now exploding world of chatbots and conversational interfaces. 

 

PullString has been a major proponent of using the power of personality in conversation to drive engaging customer experiences.  I share that belief and I certainly see Conversational UI/UX becoming a major component of how customers of the future interact with companies and brands.